Introducing Amy!

Now I don’t want to make Jen and Jason feel bad, but I am really excited to introduce a new member of the Graco blog team – Amy Trice. Amy is one of the supervisors in our Consumer Services department. Yes- she is the one you might talk to if you get mad and say “Can I talk to your manager, please.” And with all of that on her plate (oh please, I just know she sits around twiddling her thumbs because we all know nobody ever complains about Graco!) she’s as sweet as can be. And more importantly than that, she is mom to “Slick”- her 19 month old son who clearly (from her stories) keeps her on her toes. Amy’s vast product knowledge and professionalism combined with her “I totally get what your saying” momness, is not only a great asset to Graco, but I think will be a cool addition to the blog team. I am hoping she will share some of her stories while answering some of the questions she hears all the time. Here’s Amy to tell you a little bit about herself…

As Lindsay mentioned, I am a supervisor in the Consumer Services department.  Customer service careers are certainly not for everyone. But, I love what I do. I enjoy speaking with consumers about their gear – even the irate ones. I also have the privilege of working with an awesome group of customer service reps. The amount of knowledge they possess is mind boggling and their passion for the business runs deep.

Outside of work, I work even harder trying to keep up with Slick. He has certainly changed my perspective on everything.

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2 Responses to “Introducing Amy!”

  1. Kristen June 27, 2008 at 1:35 pm #

    WELCOME TO THE BLOG :) Can’t wait to hear some ‘stories’ – I’m sure you’ve got plenty to share and just need to figure out where to begin!

    Don’t think we’ll ever be talking on the phone – The few times I’ve called Graco Customer Service I think the rep on the end of the line was stunned to hear me tell them “Thank You, Thank You – I LOVE YOU!” It’s true, I LOVE Graco’s products and their reps – so pleasant and so knowledgeable. Keep up the good work over there.

  2. Stephanie June 27, 2008 at 3:22 pm #

    Welcome, Amy! I can’t wait to read your blog posts! My daughter is just a few months older than your son so it will be fun to “compare notes”… :)