At Graco, safety is our top priority. Today, we would like to share some information on a voluntary recall issued this morning involving older models of Graco Quattro Tour™ and MetroLite™ stroller models.
This notice is meant to inform consumers of a potential risk of entrapment to small children, especially to infants younger than 12 months of age who are not properly harnessed in the stroller.
The recall involves older versions of the Graco Quattro Tour and Metrolite strollers and travel systems manufactured before July 2007, prior to the existence of a voluntary industry standard that was put in place later that year to address the height of the opening between the stroller’s tray and the seat bottom. The current voluntary standard requires larger stroller openings that prevent infant entrapment and strangulation risk.
To find out if your model is affected, and to order a repair kit, click here.
This recall involves all Graco Quattro Tour™, Quattro Tour Travel System™, MetroLite™, and MetroLite Travel System™, strollers and travel system strollers distributed between November 2000 and December 2007. The model numbers are printed on a label at the lower portion of the rear frame, just above the rear wheels or underneath the stroller. The name “Graco” appears on a label on the stroller tray and the headrest.
If your stroller is affected by this safety notice, there is no need to return your product. Graco will provide a repair kit free of charge upon request. To order a repair kit, click here.
In the meantime, we’re advising consumers to stop using their strollers until they receive a repair kit, however, the stroller is still safe to use as a travel system (with the infant car seat attached).
For a child’s safety, when using a stroller, parents and caregivers are encouraged to ALWAYS secure children by using the safety harness and never leaving them unattended. We urge parents to check their stroller’s instruction manual for more information on how to ensure safe stroller use.
To order a repair kit immediately, you may fill out an online order form here or call our consumer service line toll free at 800-345-4109 (available 7 days a week, 24 hrs). Please allow roughly 7-10 business days for delivery.
Again, safety is our highest priority here at Graco. We want to make sure parents and caregivers know to always secure children in their strollers by using the safety harness and never leave children to sleep unsupervised in strollers, especially in older models.
For additional information, video demonstrations and instructions specific to this issue can also be found here:
- Frequently Asked Questions
Once you receive your repair kit, click here for step-by-step instructions:
- MetroLite™ Retrofit Instructions
- MetroLite™ Retrofit Instructions in Spanish
- Quattro Tour™ Retrofit Instructions
- Quattro Tour™ Retrofit Instructions in Spanish
Have additional questions? Feel free to contact us in any of the following ways:
- Leave us a comment here on the Graco blog
- U.S. consumer service line: 1-800-345-4109
- Canada consumer service line: 1-800-667-8184
- International contact information
- Graco Website
- Graco “Contact Us” Page