Safety Announcement for Older Model Graco Quattro Tour and MetroLite Strollers – October 20, 2010

**SAFETY NOTICE FOR OLDER MODEL Graco Quattro Tour and MetroLite Strollers – OCTOBER 20, 2010**

At Graco, safety is our top priority. Today, we would like to share some information on a voluntary recall issued this morning involving older models of Graco Quattro Tour™ and MetroLite™ stroller models.

This notice is meant to inform consumers of a potential risk of entrapment to small children, especially to infants younger than 12 months of age who are not properly harnessed in the stroller.

The recall involves older versions of the Graco Quattro Tour and Metrolite strollers and travel systems manufactured before July 2007, prior to the existence of a voluntary industry standard that was put in place later that year to address the height of the opening between the stroller’s tray and the seat bottom. The current voluntary standard requires larger stroller openings that prevent infant entrapment and strangulation risk.

To find out if your model is affected, and to order a repair kit, click here.

This recall involves all Graco Quattro Tour™, Quattro Tour Travel System™, MetroLite™, and MetroLite Travel System™, strollers and travel system strollers distributed between November 2000 and December 2007. The model numbers are printed on a label at the lower portion of the rear frame, just above the rear wheels or underneath the stroller. The name “Graco” appears on a label on the stroller tray and the headrest.

Quattro Stroller

MetroLite Stroller

If your stroller is affected by this safety notice, there is no need to return your product. Graco will provide a repair kit free of charge upon request. To order a repair kit, click here.

In the meantime, we’re advising consumers to stop using their strollers until they receive a repair kit, however, the stroller is still safe to use as a travel system (with the infant car seat attached).

For a child’s safety, when using a stroller, parents and caregivers are encouraged to ALWAYS secure children by using the safety harness and never leaving them unattended. We urge parents to check their stroller’s instruction manual for more information on how to ensure safe stroller use.

To order a repair kit immediately, you may fill out an online order form here or call our consumer service line toll free at 800-345-4109 (available 7 days a week, 24 hrs). Please allow roughly 7-10 business days for delivery.

Again, safety is our highest priority here at Graco. We want to make sure parents and caregivers know to always secure children in their strollers by using the safety harness and never leave children to sleep unsupervised in strollers, especially in older models.

For additional information, video demonstrations and instructions specific to this issue can also be found here:
- Frequently Asked Questions

Once you receive your repair kit, click here for step-by-step Video instructions:
- MetroLite™ Retrofit Video
- Quattro Tour™ Retrofit Video

Once you receive your repair kit, click here for step-by-step instructions:
- MetroLite™ Retrofit Instructions
- MetroLite™ Retrofit Instructions in Spanish
- Quattro Tour™ Retrofit Instructions
- Quattro Tour™ Retrofit Instructions in Spanish

Have additional questions? Feel free to contact us in any of the following ways:
- Leave us a comment here on the Graco blog
- U.S. consumer service line: 1-800-345-4109
- Canada consumer service line: 1-800-667-8184
- International contact information
- Graco Website
- Graco “Contact Us” Page
- Twitter

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35 Responses to “Safety Announcement for Older Model Graco Quattro Tour and MetroLite Strollers – October 20, 2010”

  1. ivan October 20, 2010 at 8:41 am #

    i noticed that the four deaths reported regarding these strollers date back to 2003. why did the recall take so long. do you think if you recalled after the first death the subsequent 3 deaths may not have occurred?

  2. Kelly Voelker October 20, 2010 at 9:36 am #

    Hi Ivan,

    When we learned of these incidences we notified the Consumer Product Safety Commission of the issue immediately. We have worked closely with the CPSC to evaluate this issue and to determine the appropriate response to this.

    We always recommend using the safety harness when using your stroller. Parents are also cautioned to never leave their child unattended, especially when sleeping in a stroller. When the harness is used, the risk is eliminated.

    Please let us know if you have any additional questions.


  3. ivan October 20, 2010 at 10:27 am #

    Thanks for the reply. I understand your point regarding notifying the CPSC. That is the law. The risk associated with not using the safety harness was apparent after the first child died. It was obvious that in spite of Gracos recommendations and cautions there was the potential for customers not to follow. It is too bad it took Graco 7 years and an additional 3 lives (and how many other close calls?) to take action based on a risk profile that was not changing. Does Graco feel that was an appropriate timeline to develop a response to the issue?

  4. Kelly Voelker October 20, 2010 at 11:03 am #

    No problem. Once we were made aware of the first incidences, we worked with the industry to make changes to all of our strollers to increase the opening between the stroller seat and tray bottom. As we worked with the CPSC and gathered additional information, we decided to revisit the issue. There have been no similar incidences (that we are aware of) since we changed the products in 2007. If you have additional questions on this please e-mail me at and I am happy to discuss further. -Kelly

  5. mark October 20, 2010 at 11:50 am #

    Your company’s online and automated phone response systems are a mess handling this recall.
    When you call in, your phone system takes you through numerous prompts, has you enter your phone number, puts you on hold. rings busy, then disconnects you. 5 minutes wasted.
    For online, you enter the data, attempt to order, and your web site crashes with a long line of server error code.
    Compared to other companies recalls the first day, your company is not handling the large volume of customers very well.

  6. diana October 20, 2010 at 4:16 pm #

    I read through the pdf for installing the fix on one of the affected strollers. So, basically, this is about installing a restraint system that CAN’T be ignored? Even if a parent or caretaker makes the decision to not use the originally provided harness, they can’t decide not to use this new passive restraint system? Not without going through a fairly complicated effort to disengage the new system, once it has been properly installed? Which, if they already will not make the effort to use the originally provided harness, it’s likely they wouldn’t make the effort to bypass the new system.

    Problem solved. Until your new strollers, with the larger space between the seat and the tray, begin to be used by these same types of people. Because then it would seem that the gap will be so large (from looking at the picture of the currently affected stroller), that a child/infant will be able to fall right out of the stroller. Resulting, in some cases (say…9), in said child/infant being injured, perhaps seriously.

    Or maybe the newer strollers with the larger space will ALSO come with the passive restraint system, for those adults who do not use the originally provided harness. But, then what is to prevent a child/infant from crawling OUT of the stroller? Pulling themselves over the tray, or over one of the arms, and falling to the ground, resulting, in some cases, in said child/infant being injured, perhaps seriously. When enough of these instances occur, and the blame is placed squarely where it belongs – on Graco – what will the company do then to fix the problem? Maybe Graco could address this possible problem now, and so avoid all potential injuries and deaths.

    How could this potential problem be addressed? I wonder about an enclosure system where there is only one entrance/exit that the adult must open before placing the child/infant inside. Then the door would have to close automatically, to avoid the possibility that the caretaker would choose not to do so. Basically, a box nestled on the seat of the stroller, into which one would place a child/infant before it is securely closed. It would have to be well-ventilated, or course, but in a manner that could cause no possible harm to the occupant.

    Another possibility is to include a fully-trained and qualified caretaker with each purchase of a stroller. But this would likely be cost-prohibitive to the company.

  7. Kerri October 20, 2010 at 7:10 pm #

    Thank you Graco for making another restraint for your strollers, even though I believe your original harnesses were perfectly safe, IF USED! Children are unpredictable and always trying to climb out of and wiggle in their strollers. Strapping them in keeps them safe. I sometimes think the 5 point harness system on a stroller is over doing it, but it is there to keep little ones safe. I am sure Graco does everything possible to prevent injuries to children, but they can only do so much. Parents and caregivers must follow all safety precautions too. My heart goes out to the families that lost their children in these accidents; I hope parents can learn lessons from these tragic and unnecessary deaths.

  8. Cheryl October 21, 2010 at 4:59 pm #

    I am interested in seeing this contraption they want me to put on their stroller. It looks to me like a piece of cardboard with 2 holes in it, one for each of the kids legs. The only way to put the child into the stroller is to pick them up and slide their legs into each hole. I am wondering how well this system will work with a 40 pound – 2 1/2 year old in the middle of winter wearing heavy clothing and snow boots. In fact I would bet that my sons’ boots will not fit through these small holes. Will I then need to take off his boots everytime I take him out of his stroller? I wonder if Graco thought about the moms when they came up with this “fix”? I am pretty sure they did not think of the kids when they came up with the 5 point harness on my quatro tour because it is an easy one touch button that both of my kids have been able to open since before their second birthdays.

  9. Delilah October 23, 2010 at 3:07 pm #

    this has got to be the most pointless recall ever! Are parents honestly that stupid that you would leave your child unstrapped for this to even happen?? I have one of these stollers and have never left my baby in it without securing her first! Its pretty pathetic when we have lost so much common sense that this would even be an issue. Shame on the parents who have had injuries to report but I cant really feel sorry for ya. Use your head!

  10. Elizabeth October 23, 2010 at 3:59 pm #

    There seems to be something amiss with the list, regarding our paricular model, 7125QST; it is a travel system stroller, but those numbers only show up on your categorized lists as being part of the simple stroller, not the travel system. I am assuming this is an oversight (not unexpected, given all the models that are having to be recalled), and I am still requesting a modification kit for our stroller. May I add: how truly ridiculous and unfortunate that your corporation has to jump through all these hoops and create a modification kit because of 8 (or fewer) parents/caretakers who clearly aren’t bright enough or caring enough to be parents or caretakers. Our Graco Quattro has served us well for 4 years, and there’s no way a baby would simply get caught in the stroller as described unless the parent/caretaker stupidly didn’t bother to or forgot to use the straps. It’s even harder to understand with a travel system, as ours is, as what baby could really even be propped upright into the stroller — it is so unable to really sit up well that it would certainly be within the carseat snapped into the stroller. It’s sad that 4 children lost their lives; on the other hand, with parent(s) like theirs must be, they probably stood little chance of getting to adulthood anyway. It’s just unbelievable to me. Hard to fathom why corporations even bother to get into mass consumer products; can’t imagine how money can be made when someone, somewhere is always doing something so foolish with a consumer product that so many of them have to be recalled. (Our non-Graco crib was also part of the side-lowering recall; again, most likely, inept parents were the real reason for the problems with the crib, but dutifully, I ordered its modification kit, too. I refuse to call them repair kits; there’s nothing wrong with any of these products, and it’s only consumer stupidity that causing them to have to be modified.) ARRRGGGH!!!

  11. Mandy October 23, 2010 at 11:39 pm #

    I’ve purchased a stroller in Hong Kong which you have announced need to be recalled, does the repair kit available in Hong Kong? If not, do you have any solution to solve this problem for Hong Kong’s user, Thanks!

  12. Shannon October 24, 2010 at 8:14 pm #

    We purchased our Graco Quattro travel system Model #7411KASCA2 in July 2006 from Sears Canada (it was approx $450). This model# is not included in the recall – but it should be!!!

    In the spring of 2009, I sat our daughter who was probably around 9 months in our stationary stroller for less than 1 minute to attend to our then 3 year old son – I didn’t do up the straps (which I always did with both of my children, except this one instance when I just needed to put her somewhere for just a minute while I quickly attended to my toddler), I just put her in the stroller. I turned back to her to pick her back up and she was hanging from the tray – with her head on the seat and her body dangling – trapped by the tray and too small to have her feet resting on anything, the weight of her body and the locked tray strangling her. Because I was there and found her so quickly – she was okay – she was just scared – and I still have nightmares about it.

    At the time I thought it was just some freak accident, and never considered reporting it. I am now really angry to find out that Graco has known about this problem for years. It could have been my little girl who could also have been one of those dead or injured babies.

    Shame on you for not acting faster and preventing these deaths and known injuries – how many other babies have also been injured?

  13. Debbie October 25, 2010 at 2:44 am #

    I, like Shannon have had a similar incident with a newer model. Roughly 1 months ago, my then , 7 month old boy was having a bit of a tantrum as he was being put into his stroller kicking and wriggling a bit, i got him into the seat and closed the tray and was trying to fasten the harness and he managed to slip down with his neck to the tray.Luckily as i was right there next to him i grabbed him in seconds before his weight was put onto his neck. I was completely shaken and had to call my mother-in-law to come round. It made me feel sick. Luckily he was perfectly fine but now i’ve seen this it’s got me worried again. My model number is 1759188 Graco Quattro Tour. Luckily i have bought an additional smaller stroller yesterday ready for my holiday as the graco one fills the boots, so for now i think i’ll leave the graco one well alone.

  14. Debra October 26, 2010 at 4:48 pm #

    I agree with Cheryl. I believe we have an affected stroller. I haven’t checked the code yet. I don’t know how you would effectively get a any child in the stroller with the device in place after watching the YouTube video. Getting their feet into those holes would be a nightmare. Not just a two year old but babies as well. Who wants to try and cram their little legs in those holes? Plus older walking children open up the tray and get in and out which the would not be able to do with that contraption. Didn’t we buy these strollers for some convenience? I can understand not wanting strangulation, but this certainly is not the right fix, get back to the drawing board.

  15. Kelly Voelker October 27, 2010 at 7:43 am #

    Hi Mandy, Yes, we are making the kit available in Hong Kong. You can call the local customer service line at +852.3926.9600 to request one. Let me know if you have any additional questions. Thanks -Kelly

  16. Laura October 27, 2010 at 7:37 pm #

    I have a Metro Lite stroller that I purchased prior to July 2007 when my first daughter was born. I heard about the recall and checked out the Graco video on the repair kit to see what it entailed.

    I was honestly hoping for a good solution. I like my little Metro Lite. I have not personally had any issues with it. I was envisioning maybe a new tray that they would send out or a vertical guard similar to what one would see on a high chair. Instead I was deeply disappointed.

    This “repair kit” is a joke. It will render the stroller unusable, not to mention it is completely hideous. If you have not seen how this repair kit looks I encourage you all to check out the video. How Graco expects children to sit with their legs through two little holes is beyond me. I get claustrophobic even looking at it, and I would have to imagine that a plastic seam under your leg would be very uncomfortable. Not to mention the other various concerns, already pointed out, with even getting your child in and out of the stroller.

    Is this really the best that Graco has to offer? We all know recalls unfortunately happen sometimes. What you expect in this situation is that the company offers a fix that allows the product to have the same functionality and esthetic quality as it had before, while resolving the safety issue. If a company cannot do this, they owe their customers a refund or swap. This “fix” looks like Graco took the cheapest possible way out to eliminate any liability without out concern for the end product, which leads me to believe that they do not value customer satisfaction.

    My stroller…well I guess it will end up in a land fill and I will have to buy a new stroller for baby #2 on its way. I like my little stroller but I don’t really want to chance it. The current “fix” is so impractical that I would not be able to use the stroller if I were to install it. I certainly cannot sell the stroller, with the fix no one would ever want to buy it, and without the fix it would be illegal to sell.

    What I would really like at this point is a refund.

  17. Tammy October 28, 2010 at 3:33 pm #

    I found out that not only has my Harmony high chair been recalled, but also my Quattro stroller. I am not happy! I purchased these items because I thought that the quality would be high and I planned to use them for more than one child. I do not want a repair kit that I have to install myself, I will not have full confidence in these items knowing that children were injured in them. What I would like is a refund.

  18. Kelly Voelker October 28, 2010 at 3:40 pm #

    Hi everyone, Thank you for your posts and feedback. We will reach out to you separately to help address your concerns. Please let me know if there is anything I can do to help in the meantime. -Kelly

  19. Kristy November 1, 2010 at 9:42 pm #

    I just found out about the recall. I used this stroller, along with the coordinating car seat, for my oldest son. I am now using the same set with my 3 month old. I feel that the solution Graco is offering for this recall is ridiculous!!!! I, like the earlier post, was expecting either a new tray or a strap that went between the legs. However, when I looked at the video what I saw was the ugliest thing I have ever seen. More importantly, I do not see how this “fix” can be comfortable for the poor child!! Until tonight, I have been very pleased with Graco products. We own an infant carseat, Metrolite stroller (that is now recalled), a pack and play, two toddler car seats, and two booster seats. If there is not a better solution to this problem, Graco will no longer be purchased for our children. Fortunately, the two booster seats were purchased very recently. Hopefully they can be returned, and exchanged for a brand that is more willing to fix problems fairly. By fairly, I mean something that is as comfortable for the child, as appealing to the eye. Again, I have been VERY pleased with Graco until now.

  20. Laurie Becker November 3, 2010 at 10:24 am #

    This solution does not work for me. I received the repair kit. I have a three year old who is under the weight and height limits for the stroller. Unless he has no shoes on and bare legs (and I live in Wisconsin so that would be rare), his legs & feet don’t fit through the holes.

    I called today to find an alternative solution and was told if I use the harness system, the stroller CAN be used without the repair kit being installed. This is not what’s indicated on your website, in the recall, or in the long recording heard when calling Graco customer service about this recall.

    I also have a new baby who I will soon be using the stroller for and was again told that if I use the harness system correctly, it’s ok NOT to install the repair kit. Where is this in writing?

    I was offered a rebate upon purchase of a new Graco product in lieu of using this repair kit after expressing my dissatisfaction with this solution, but the rebate is a pittance compared to what was paid for the stroller in the first place or what it would cost to purchase a comparable product to replace the recalled stroller.

    I would like a better solution. I bought a Graco product because I trusted the brand for it’s safety record and stregth, and felt that if the car seat or stroller was ever recalled, it would be handled fairly, without putting the company out of business. This solution is not a solution for me, unless I can receive confirmation that using the harness systems truly means the stroller isn’t unsafe to use. If that is the case, I need to see that in writing on your website or on the CPSC’s recall/website.


    Laurie Becker
    391 Preserve Way
    Colgate, WI 53017
    Graco MetroLite Travel System
    Purchased from Babies R Us in March or April 2007
    Model: 7308DEL4 TVL SYS Delancy

  21. Crystal November 5, 2010 at 11:38 pm #

    I am very disappointed with the supposed fix for the recall, There is no way my sons legs will fit in those holes with shoes and winter gear so my stroller is now pretty much useless to me! There has to be a better fix! Hopefully before our newest arrival!

  22. Dawn December 8, 2010 at 8:48 pm #

    I have to Completely agree with the previous posts! I love our stroller and was hoping we wouldn’t have to purchase a new one for our last child. This is very impractical and not very appealing to the eye!!! I thought the recall would be a new tray with a t bar. I was actually shocked as well to see the fix that Graco came up with. I have loved Graco products! I would be interested in a rebate as well but it would have to cover most of the costs of a new stroller. I am Really questioning Gracos decision here.

  23. Hannah December 23, 2010 at 11:09 pm #

    I am also disappointed with the band-aid fix to this safety recall. I loved my Metro-lite stroller, but we are expecting twins. So I was planning to sell our single stroller and upgrade to a double. However, I don’t feel comfortable selling my Metro-lite without the “fix”, but the “fix” is so ugly and awkward that it is hurting my resale value. Plus no one wants to buy a stroller with the word “recall” attached to it. Now I’ll be shelling out extra cash in a lean time. I am very disappointed Graco.

  24. Ian January 11, 2011 at 1:29 pm #

    They never even sent our repair kit.

  25. Kelly Voelker January 11, 2011 at 4:47 pm #

    Hi Ian, I’m sorry about that – there must have been an error in processing. I will have someone from our customer service team follow up with you. Thanks.

  26. Amy - Graco Consumer Service January 11, 2011 at 6:06 pm #

    Hi Ian, We are unsure why your order was not recieved. The repair kit has been reordered. Please allow up to 5 days for delivery. We apologize for the inconvenience. Amy – Graco Consumer Service

  27. Lindsay McKaig January 12, 2011 at 2:39 am #

    I have a bad back and always put my child in the stroller by opening the tray. I haven’t ordered a kit yet because I’m not sure my child’s shoes and thighs will fit in the holes, and even if they do it will be painful process for me to have to hold him up and try and get his feet through. To me, this doesn’t seem like the best fix for the problem, and isn’t a fix I see myself being able to use.

  28. Kali January 24, 2011 at 4:31 am #

    I am very upset to hear about this! This is the second thing i have bought from graco that has been recalled this year! My harmony high chair was recalled and had a rediculous “repair kit” as well. I even have 2 quattro tour strollers because i love them and now i am not even going to be able to use them with that stupid repair kit, there is no way my toddlers legs will fit in those tiny holes plus it looks horrible! Guess mine are going in the trash i will not be buying any more graco products unless they learn how to “fix” their recalled stuff better.

  29. Susannah January 29, 2011 at 12:16 am #

    I ordered my kit and cannot get it to fit. Anyone else reporting those issues? I know my model # was included in the recall.

  30. Kelly Voelker February 1, 2011 at 3:12 am #

    Hi Susannah – If you could email us at we can try to help you. Thanks!

  31. Cecilia February 20, 2011 at 7:11 pm #

    I am very upset about the way this recall has been handled. I recently had a baby, so i pulled out my metro lite stroller so i can use for my new baby. shortly after i came to find out it is recalled. The only reason i found out about the recall was because i wanted to order a cup holder that is missing on my stroller tray. T this point i ordered the repair kit and i have to say it is awful and very uncomfortable for children. i put my daughter in it for a half hour and she started crying hysterically. when i picked her up she started to calm down and i noticed she had a large red mark on the back of each of her legs from the so called repair kit. It is clear to me that graco is worried about the financial effect this may have on them rather than the safety of my children. They should have offered a full refund or a reasonable refund for the matter. i had a recall on a fisher price rain forest play pen and they gave a full $100.00 refund on the item. Now this is a company who looks out for costumer satisfaction. I was able to purchase another one for this price. I received a check for 100.00 with 7 days. I am going to do my research on taking legal action to receive my refund on this item because there are laws in California that protect us against companies like Graco who choose to shove their customers off by sending a hideous “fix kit”. I think Graco needs to take full responsibility and learn from fisher price and issue refunds for this product. I now have a stroller that is illegal to sell so i cant even get any money for it to help me purchase a new one. This is very very wrong. To Kali: I’m going to seek legal advise on how to get my full refund. My cousin who is a lawyer specializes on these cases so don’t get get rid of your items yet. i will post info on how to get your money back soon. However, i am going to first try dealing with graco directly and i will give them the opportunity to solve this matter first.

  32. Trish September 24, 2011 at 10:43 pm #

    Honestly people, use the damn straps that come with the stroller and watch your child and you shouldn’t have any problems.

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