At Graco, we’re committed to doing everything we can to give you a great customer service experience. We have experts available that can help you with anything from car seat installation to assembly or replacement parts.
We’re here to help, so please get in touch with our team before you return your product to the store – we can save you a trip.
Please be patient with us! Every customer or potential customer is important to us and we’ll do our best to help you as quickly as we can. Also, please let us know how we’re doing – we’re always looking for ways to get better at giving you the best customer service experience possible. Thank you for being a part of the Graco family and for getting in touch.
1. How can I contact Graco’s Customer Service Department?
There are a number of ways to get in touch with us at Graco – no matter what you need help with! Check out the information below and pick the one that fits you best.
If you contact us online, please allow 1-2 business days for a response – we’ll do our best to get back to you as soon as possible!
Phone:
M-F 8:30am to 5pm EST
800-345-4109 (US)
800-667-8184 (Canada)
E-mail: www.gracobaby.com/contactus
Facebook: www.facebook.com/graco
Twitter: www.twitter.com/gracosupport
Blog: Leave your question in the comments and we can answer it here.
FAQs: Find answers to your questions on our Web site.
2. What is the best way to return my Graco product?
Do not return your product to the store until you contact us first! Our team of experts can help you replace parts, change fashions or help with assembly and use.
3. I want to change the pattern of my car seat – can I do that?
Yes! However, certain car seats are only compatible with certain car seat covers – we try to have at least one boy, one girl and one neutral fashion available for each model of car seat, but sometimes that’s not always possible. If you are looking for a replacement car seat cover for your car seat, please click here.
We look forward to hearing from you!
Hello, I purchased the Graco fast action Fold classic connect travel system (monroe) and need to know which base i can buy that will fit it?
Thanks,
Tracy
I’m upset it takes so long to get a refund on a defective product. I purchased a car seat a little over a year ago which had issues. I returned the car seat and began the refund process on 3.1.13 and have yet to receive the refund as of today, 4.12.13. I’m a single mother and only felt comfortable purachasing a graco seat and spent that money 2 months ago on a new seat. It’d be nice if the process was quicker because i’ve been out $150.
I just recently was given a very nice Graco car seat but it has “Display only Do Not Sale” stitched on the back. I was wondering if the car seat was like all the other ones inside the box or not. Everything appears to be in working order. Is this safe to use. Please let me know!
Thank you so much,
Fran