As parents ourselves, Graco takes great pride in the quality and safety of our products, and always strives to provide products that meet the needs of our consumers. And, we take customer feedback very seriously.
For our consumers who are experiencing difficulty unbuckling the harness buckles, we have provided tips to help make it easier, which are to:
- Lift the lever and pull the shoulder harness straps (refer to Image G to the right)
- Tilt the top of the buckle toward the child’s abdomen (refer to Image H to the right)
- Press in at the top of the red button (refer to Image I to the right)
- Pull tongues out of the buckle (refer to Image J to the right)
Also, we have found that sometimes the buckles don’t function as expected because they need to be cleaned. To clean your buckle, turn the restraint over and push the retainer through the harness strap slot. Place the buckle in a cup of warm water and gently agitate the buckle, pressing the red button several times while it is in the water. Do not submerge the harness webbing and do not use soaps or lubricants, only rinse the harness buckle with warm water. Shake out the excess water and allow the harness buckle to air dry. Reattach the harness buckle into the same slot and re-check harness for correct installation according to the car seat manual before use.
In our effort to continue evaluating the need for further improvements, we want to encourage you to provide feedback on these tips and let us know if they are helpful. Please comment below or send us an email at firstname.lastname@example.org.