Top Things to Know about Graco’s Harness Buckle Recall

We’ve been listening closely to all of your questions about the Harness Buckle Recall.  At Graco, we want to help ensure you are equipped with accurate information about your Graco car seat and in particular this recall. Here are the important things you need to know:

 

 

  1. Knowing if your car seat is a part of the recall:  We are recalling the harness buckle in our toddler convertible and harnessed booster seats because some consumers told us that their harness buckles have become progressively more difficult to open over time or become stuck in the latched position especially if it gets clogged up with food or dirt. We want your car seat to operate perfectly. So, if your harness buckle seems sticky, Graco will send you a new replacement buckle at no cost.
  2. Ordering your new replacement harness buckle:  You can order your replacement harness buckle now by using this online order form. It only takes a minute. Consumers who have already registered their car seat with Graco will automatically receive a notification letter in the mail to order a replacement harness buckle – no action is needed.
  3. Reaching Graco’s Customer Service Team:  We’re sorry to say that we are experiencing higher than normal call volumes so we apologize for the long wait time. Please consider using this online form to order your replacement harness buckle — it will only take a minute. If you have questions, you can also reach us at blog@gracobaby.com. We’ll be happy to help.
  4. Waiting for your new harness buckle:  Graco can assure you that this recall does not impact the performance of your Graco car seat or its effectiveness in restraining your child. You can continue to use the car seat while waiting on the new buckle.  In the meantime, we recommend these tips to clean your buckle – it helps!
  5. 411 on the replacement harness buckle:  Based on consumer feedback, we have converted the harness buckles in many of our toddler car seats. So, you should check first to see if you need a new buckle or not. We began sending the new and improved harness buckles (with the red square button) to consumers who were experiencing difficulty opening their harness buckles in June. So far, we’ve received great feedback from consumers who have the new replacement harness buckle saying they find it easier to use.
  6. Replacing the harness buckle is easy:  We have created detailed instructions and a video to help consumers replace the harness buckle in their car seats. In most car seats, the process of replacing your harness buckle is similar to adjusting your harness straps and crotch strap position to accommodate a growing child or removing your soft goods to clean them.

Ashley Mowrey

Ashley is the PR and Consumer Engagement Manager at Graco. She loves catching up with friends on Facebook, relaxing at the beach and playing baseball with her three boys, Evan, Chase & Connor.

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62 Responses to “Top Things to Know about Graco’s Harness Buckle Recall”

  1. Candice March 18, 2014 at 9:01 pm #

    We have had our Nautilus for about 4 or so years. I agree, OUT OF THE BOX the buckles were difficult. To this day I am the only one who can manage to get it unbuckled and most often it is after several tries. We have just dealt with the annoyance (I had not even thought about the safety implications of it), but it’s simultaneously reassuring (it’s not just us!!) and disappointing (to say the least) that it’s taken Graco this long after so much consumer feedback (and a lawsuit over a child’s death) to finally address this issue.

  2. Linda Shuhi March 18, 2014 at 9:16 pm #

    I purchased a Graco Car Seat on 1/30/14 from Toys R Us Model No 047406118779. Is this included in the recall? It is a My Size 70 Convert. – Thunder

  3. Rita March 18, 2014 at 11:54 pm #

    I have been waiting the allowed replacement time given. I haven’t received a replacement part or even so much as an e-mail to say when it would be delivered. They have all of the required info needed on the car seat we have. Model, make, year & so on. They have my phone number e-mail, address and name. I have received No contact.

  4. Meghan March 20, 2014 at 4:59 pm #

    I ordered the new buckle over a month ago and haven’t heard anything back. They have all of my information so I don’t understand why they can’t make a simple call or send an email. When I called them today they say they can’t see orders…what? How does that make sense they don’t know who ordered what and when. The lady told me just to place another order with her and hopefully I would get it in 3-4 weeks if not to call back again. So great another month of waiting for hopefully something to come. This is completely unacceptable when it comes to child safety. I don’t think I will be investing in graco again after this.

  5. Toni obrien March 20, 2014 at 11:03 pm #

    This is my second email about your recall on car seats I think it’s a disgrace that my first one was ignored my granddaughters car seat is one of the recalls and we took it back to babiesr us and they said it’s not their problem and had no straps in stock to replace the old ones well my granddaughter got stuck several times in this seat so my question to you is who is response able and what are you going to do about this befor something happens

  6. Jim Matis March 22, 2014 at 5:25 pm #

    I ordered a new buckle 2 months ago and nothing yet. No way to contact customer service by phone. No replies to email. Maybe they will respond to a law suit?

  7. Robert Maynard March 24, 2014 at 4:43 pm #

    I have ordered my replacement buckle months ago. No word from the company, No sign of anything in the mail. If they think that simply cleaning a buckle is the necessary fix for this for the time being, it is absolutely appalling. My baby and all of our babies on this blog post are in danger. If something were to happen to them due to the faulty buckle, they will be the ones solely responsible. I am sure they wouldn’t want a class action suit brought upon them, but if this is the case so be it.

  8. Bonnie Rohrer March 25, 2014 at 12:28 am #

    I do not know the name of the graco seat that I have. A1208 is stamped on the buckle. Does that help?

  9. Adhitya Chandra May 13, 2014 at 5:10 am #

    I have ordered my replacement buckle months ago. No any single response from the company. I need to think twice next time I wanna order from company site. Better services from third party reseller like Amazon, with a better price. I think Graco need to improve their services. It’s a disgrace. Sorry.

  10. Walter July 2, 2014 at 1:15 am #

    Where is my replacement? It was ordered months ago! Is this recall for real or is graco just a scam? What gives?

  11. It’s really a nice and helpful piece of information.
    I am happy that you simply shared this helpful info with us.

    Please stay us informed like this. Thank you for sharing.

  12. Annoyed Customer August 18, 2014 at 11:30 am #

    I have been waiting 11 weeks for my replacement buckles and I just tried emailing blog@gracobaby.com to find out it’s an invailid email address.

    Where are my new buckles?? And how do I contact Customer Services. This is completely unacceptable!

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