As some of you may know, we’ve been working with the National Highway Traffic Safety Administration (NHTSA) to address issues that some consumers were having difficulty opening the harness buckles used on select infant car seats. As a result, we are recalling an older model of harness buckle used on infant car seats manufactured between July 2010 and May 2013. As a solution, Graco will offer a free updated replacement buckle.
In reviewing the matter further with NHTSA, we found that an older buckle design used on select infant car seats was difficult to open. Although they might look the same from the outside, the other buckles used on our infant car seats have been mechanically redesigned to make them easier to open. However, Graco will offer a free replacement buckle to any consumer who has an infant car seat not included in this recall, but would like to update their buckle to Graco’s current buckle design.
You can determine whether or not the buckle on your Graco infant car seat is recalled by entering the model name and date of manufacture on the recall information page. This information can be found on the white label located on the bottom of the infant car seat carrier. You can order a replacement buckle by completing the online order form, and we will ship you a replacement kit at no cost in Summer 2014.
To help you replace your harness buckle, our customer service team will include detailed instructions in your replacement kit and you can also find helpful videos on the recall instructions page. In most of our car seats, the process of replacing your harness buckle is the same as adjusting your harness straps and crotch strap position to accommodate a growing child or removing your cloth car seat cover to clean it.
While waiting for replacement buckles, Graco car seats equipped with affected buckles are safe to use. If your buckle becomes sticky, we recommend cleaning it by following the instructions available on the recall instructions page as this will make it much easier to use.
To determine if the harness buckle on your infant car seat is included in this recall, order a replacement kit and find answers to some frequently asked questions, please visit the recall information page. If you have additional questions, please reach out to our customer service team at 877-766-7470 (Monday – Friday, 9 am to 5 pm) or email@example.com. We are always here to help you.