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Re-announcement of the Simplicity Bassinet Recall - August 21, 2009

Posted by Lindsay Lebresco in August 21st 2009  

In our continued commitment to child safety, we are helping the U.S. Consumer Product Safety Commission (“CPSC”) get the word out about the re-announcement of the Simplicity Close-Sleeper/Bedside Sleeper Bassinet recall, initially announced a year ago.
The CPSC is once again urging all parents and caregivers to immediately stop using the convertible “close-sleeper/bedside sleeper” bassinets manufactured [...]

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under: Customer Service, Office Talk, Safety Notices/Recalls

Graco’s on Twitter!

Posted by Lindsay Lebresco in February 23rd 2009  

At Graco, we are continually trying to be innovative with the social media tools we use to engage with and provide value to our customers. One of the online tools we’ve been using is called Twitter. It started out as a tool that only true online geeks used but it’s gaining popularity with “regular folk” [...]

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under: Customer Service, Office Talk

Graco Car Seat Cover Replacement Pads

Posted by Amy Trice in August 5th 2008  

As you know, I am one of the supervisors in Graco’s customer service department. Part of my role here (besides talking about my many adventures with Slick) will be to provide helpful information.
So this is my first post addressing one of the most common questions in customer service. Believe it or not, it has to [...]

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under: Customer Service, Office Talk

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