Graco Heart to Heart Blog - Customer Service

Re-announcement of the Simplicity Bassinet Recall – August 21, 2009

Posted by Lindsay Lebresco in August 21st 2009

In our continued commitment to child safety, we are helping the U.S. Consumer Product Safety Commission (“CPSC”) get the word out about the re-announcement of the Simplicity Close-Sleeper/Bedside Sleeper Bassinet recall, initially announced a year ago.
The CPSC is once again urging all parents and caregivers to immediately stop using the convertible “close-sleeper/bedside sleeper” bassinets manufactured [...]

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under: Customer Service, Office Talk, Safety Notices/Recalls

Graco’s on Twitter!

Posted by Lindsay Lebresco in February 23rd 2009

At Graco, we are continually trying to be innovative with the social media tools we use to engage with and provide value to our customers. One of the online tools we’ve been using is called Twitter. It started out as a tool that only true online geeks used but it’s gaining popularity with “regular folk” [...]

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under: Customer Service, Office Talk

Graco Car Seat Cover Replacement Pads

Posted by Amy Trice in August 5th 2008

***UPDATE 1/7/10: We have some great news! Amy Trice is officially the proud new mommy of a baby girl!! While she is out of the office enjoying maternity leave with her little one, the best way to order a car seat replacement cover is through our Contact Us page. We will also continue monitor the [...]